As an organization that works to raise funds for the health sector, St. Raphael’s Palliative Care Home and Day Centre (St. Raphael’s) collects, uses, and discloses information on a daily basis for the purpose of providing its services in the solicitation of contributions in various forms. Participating in events and providing information on privacy is important to St. Raphael’s; the organization adheres to the highest ethical standards when handling all information, especially personal information.

This Privacy Policy is intended to help individuals understand St. Raphael’s practices regarding the collection, use, disclosure, and retention of personal information. By providing personal information (through the website, by completing an event registration form, by e-mail, in person, or by telephone), individuals consent to the processing of their personal information as set out in this Privacy Policy. They authorize St. Raphael’s, its third parties, and service providers to process their personal information for the purposes set out below.

This Privacy Policy does not apply to, and St. Raphael’s has no responsibility or liability for, any third-party websites that may be accessed through links on the website. If individuals follow a link to a third-party website, that website will have its own privacy policies that they should review before submitting any personal information.



St. Raphael’s is a non-profit community organization that carries out its vocation by offering a 12-bed palliative care home and a day centre with multidisciplinary professional care and services—the first on the island of Montréal. St. Raphael’s provides free, high-quality palliative and wellness care in one of Montréal’s most populated areas to people living with an incurable disease. With respect and compassion, St. Raphael’s welcomes people from all walks of life, regardless of their social condition, ethnic origin, sexual orientation, gender identity, or religious beliefs.



St. Raphael’s may collect and process various types of personal information during its business and provision of services, including:

  • Information about its patients/users in order to provide them with the necessary services and care as part of its service delivery;
  • Professional and/or personal contact information, such as first name, last name, address(es), e-mail address(es), date of birth, and telephone number(s).
  • Biographical information such as job title, employer, professional and/or personal background, photos, and video or audio content.
  • Marketing information and communication preferences, as well as related information such as food preferences, comments, and survey responses.
  • Information related to contribution history, participation in organization events, billing, and financial information, such as a billing address, bank account information, or payment data.
  • Service-related information, such as details of services provided.
  • Information about the individual’s professional background, networks, social involvement, professional affiliations, and family ties.
  • Recruitment information, such as curriculum vitae, education and employment history, details of professional affiliations, and other information relevant to potential recruitment by St. Raphael’s.
  • Website usage and other technical information, such as details about visits to St. Raphael’s websites, interaction with advertising and online content, or information collected through cookies and other tracking technologies.
  • Information provided to St. Raphael’s by or on behalf of its customers or generated by the organization in the course of providing services, which may, where relevant, include special categories of personal information (such as racial or ethnic origin, political opinions, religious or philosophical beliefs, etc.).
  • Information such as St. Raphael’s donation and community investment policy, St. Raphael’s contributions, the recipient organizations and what, if anything, they are dedicated to, the recognition obtained, the decision-making process, and the people involved in St. Raphael’s and this process.
  • Any other personal information provided. Please note that if personal information about other individuals (such as customers, directors, officers, shareholders, or beneficial owners) is provided to St. Raphael’s, it must be ensured that they have been duly notified that their information is being provided to the organization and that their consent to such disclosure has been obtained.
  • Where applicable, evidence of consent given to St. Raphael’s (date, time, means), in circumstances where such consent is necessary for the processing of personal information.

St. Raphael’s collects personal information about individuals under the age of 18, particularly for the purpose of delivering its services. If an individual is under the age of 14, St. Raphael’s requests that personal information not be provided without explicit consent from a parent or guardian. St. Raphael’s takes care to obtain the consent of parents or legal guardians (when required for minors under the age of 14) to collect and use this personal information.



St. Raphael’s collects personal information from individuals and during interactions with them, as follows:

  • At the time of admission to St. Raphael’s Palliative Care Home and to its Day Centre;
  • To provide medical care;
  • When registering for events, training courses, and newsletters;
  • When registering for fundraising events;
  • When a donation is made to the organization, regardless of the form of the gift;
  • When registering as a volunteer for the organization;
  • During the provision of services that St. Raphael’s provides.
  • In exchanges through mail, email, or telephone.
  • During the recruitment and hiring process.

St. Raphael’s also collects publicly available information from public platforms, including its website.



St. Raphael’s may use personal information in any of the ways listed below, with consent or, where applicable, under another legal basis. In each case, St. Raphael’s indicates the purposes for which personal information is used:

  • To be able to solicit for donations, for volunteer involvement, and to inform about its projects and events.
  • To provide its services and care, as well as for the conduct of its business, to administer and perform its services, including fulfilling obligations under any agreement between an individual and St. Raphael’s.
  • To facilitate the use of its websites and to ensure that the content is relevant, and to present the content of its websites in the most effective manner for the individual and their device.
  • For marketing and business development purposes – to provide details of new services, information on developments in St. Raphael’s organization and sector, and invitations to seminars and events where the individual has opted to receive such information.
  • For research and development purposes (including security) – to carry out analyses to better understand customers’ service and marketing requirements and to better understand St. Raphael’s organization and develop services and offers;
  • For recruitment purposes – to enable the processing of job applications and assess whether an individual meets the requirements of the position for which they may apply to St. Raphael’s;
  • To meet legal, regulatory, or risk management obligations.
  • To prevent fraud and/or conduct other background checks required by applicable law, regulation, and/or best practices (if false or inaccurate information is provided or fraud is detected or suspected, information may be forwarded to fraud prevention organizations and may be recorded by St. Raphael’s or such organizations). When processing special categories of personal information, St. Raphael’s may also rely on important public interests (crime prevention or detection) or legally founded claims.
  • To enforce its rights, to meet legal or regulatory reporting obligations, or to protect the rights of third parties.
  • To ensure it gets paid – to collect payments owed and, where appropriate, to enforce such collections by debt collection agencies or other legal means (including legal proceedings);
  • In order to reorganize or change the organization – if a reorganization is undertaken (for example, by merging, consolidating, or divesting part of the organization’s mission), some or all personal information may need to be transferred to an applicable third party (or its advisors) as part of any due diligence process or transfer to such reorganized entity or third party for the same purposes as set out in this Privacy Policy or for the purposes of analyzing any proposed reorganization. In such a situation, St. Raphael’s will take all possible steps to ensure the protection and security of personal information;
  • Information regarding your credit card will be used solely for the purposes of donation payments and fraud prevention. Sensitive personal information is collected solely to facilitate credit decisions by its financial service providers. This information will not be used for any other purpose, neither by the financial service providers nor by St. Raphael’s, and will be retained only for the duration necessary for the provision of these services.



St. Raphael’s will neither sell nor rent your personal information to third parties. Personal information will be shared with third parties solely to fulfill your service requests.

St. Raphael’s is a non-profit organization duly incorporated and recognized as a charitable organization. Consequently, the personal information collected may be transmitted to and processed by any entity in St. Raphael’s network. Personal information may also be shared with certain third parties, including the following:

  • Between the various departments for the purposes of recruiting human resources, volunteers, and soliciting financial or other contributions.
  • Third-party service providers and/or partners, including those who provide St. Raphael’s with donation solicitation, database analysis, website, application development, hosting, maintenance, and other services. These third parties may access or process personal information in connection with the services they provide to St. Raphael’s. Information shared with these service providers is limited to what is reasonably necessary for them to perform their functions, and contracts with these service providers require them to maintain the confidentiality of such information.
  • Government authorities and law enforcement agencies where required by applicable law. Specifically, personal and other information may be disclosed if required by tax or other laws, or if in good faith it is believed that such disclosure is necessary to comply with applicable laws, respond to a court order or subpoena, government search warrant, or cooperate with government authorities and law enforcement agencies.
  • The purchaser, successor, or assignee in connection with any merger, acquisition, debt financing, asset sale, or similar transaction, as well as in cases of insolvency, bankruptcy, or receivership involving the transfer of personal information as a business asset to one or more third parties.
  • Personal information will only be used for the primary purpose and the applicable legitimate purpose for which it was collected, or for purposes consistent with that primary purpose.

St. Raphael’s utilizes the services of third-party sites, such as Facebook, LinkedIn, YouTube, and Google (or any others), to promote its content and offerings.

When individuals visit the website, these third parties may use cookies, web beacons, or similar technologies on their hard disk to collect or receive information about their browsing on the website and elsewhere on the Internet. These technologies enable the delivery of relevant advertising targeted to their interests. Individuals can review and delete cookies if desired, retaining full control. Browser settings can be adjusted accordingly.

If individuals wish for third-party sites to store cookies on their hard drive to offer targeted advertising, they can activate this option.

For more details, please refer to St. Raphael’s Cookie Policy (see below).



St. Raphael’s will retain personal information only as long as necessary for the purposes outlined in this Privacy Policy and to fulfill its legal and regulatory obligations.

To learn more about how long personal information is retained, please reach out to St. Raphael’s using the contact information provided in the HOW TO CONTACT ST. RAPHAEL’S section.



By providing personal information it is understood that St. Raphael’s may process this information in other countries where laws concerning the processing of personal information may be less stringent than Canadian laws. When it’s necessary to transmit this information, St. Raphael’s will comply with its legal obligations under Bill 25 and will establish appropriate confidentiality agreements to ensure an adequate level of personal information protection. For further information on the mechanisms used by St. Raphael’s to transfer personal information outside of Canada, please contact the organization.



St. Raphael’s follows generally accepted industry standards to protect the information submitted to it, both during transmission and once received. Appropriate physical, technical, or administrative safeguards are maintained to protect personal information against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, misuse, or other unlawful forms of processing of personal information within its possession. Steps have been taken to ensure that only employees with a legitimate need to know or those whose duties reasonably require access have access to personal information.

However, it is important to note that no method of transmission over the Internet or electronic storage is entirely secure. St. Raphael’s cannot guarantee the security of any information transmitted to or provided to it, and individuals do so at their own risk. Additionally, St. Raphael’s cannot ensure that such information will not be accessed, obtained, disclosed, modified, or destroyed due to breaches of its physical, technical, or administrative safeguards. If there are concerns about compromised personal information, individuals are encouraged to contact St. Raphael’s using the information provided in the HOW TO CONTACT ST. RAPHAEL’S section. In the event of a privacy incident involving personal information, affected parties will be notified as soon as St. Raphael’s becomes aware of the incident. Reasonable steps will be taken to minimize harm and prevent similar incidents in the future.



Under certain circumstances and in accordance with applicable data protection laws, St. Raphael’s has the following rights:

  • Access: The right to ask whether personal information is processed and, if so, to request access to personal information. Subject to applicable law and, where applicable, the payment of a monetary sum, the individual may thus receive a copy of the personal information held and certain other information concerning them.
  • Accuracy: St. Raphael’s is required to take reasonable steps to ensure that personal information in its possession is accurate, complete, non-misleading, and up-to-date.
  • Rectification: The right to request rectification of any incomplete or inaccurate personal information held.
  • De-indexing: The right to request that dissemination of personal information be stopped or any hyperlink attached to their name giving access to information be de-indexed, if such dissemination causes prejudice or contravenes the law or a court order (right to erasure or oblivion);
  • Anonymization: St. Raphael’s organization can, instead of destroying personal information, anonymize it and use it only for serious and legitimate purposes (e.g., keeping information required for tax inspection purposes);
  • The right to be informed when the individual is the subject of a decision based exclusively on automated processing;
  • The right to be informed when identification, location, or profiling technology is used and of the means available to activate these functions;
  • Finally, it is also possible to lodge a complaint with a data protection supervisory authority, specifically in the country, province, or state in which the individual normally resides (in Quebec, the Commission d’accès à l’information), in which St. Raphael’s is located or in which an alleged breach of data protection laws has occurred.

To exercise any of these rights, please contact St. Raphael’s using the information provided in the HOW TO CONTACT ST. RAPHAEL’S section.



For detailed information about the cookies used, please refer to St. Raphael’s Cookie Policy below, which is an integral part of this Privacy Policy (see below).



If there are any questions, comments, or complaints regarding this Privacy Policy or personal information, or if there’s a desire to exercise rights, file a complaint, or obtain information about policies and practices regarding service providers outside Canada, please contact the Privacy Officer at the following details:


Mrs Olivia Lévêque
Executive director
St. Raphael’s
6005, Deacon Drive
Montréal (Québec) H3S 2P4
Tel. : 514-736-2001, ext. 300



The content of the websites and the usage of cookies may change without notice. Consequently, the Privacy Policy and Cookie Policy of St. Raphael’s may be subject to change in the future. Therefore, it is recommended to review them every time you visit the website to stay informed about the handling of personal information.

This policy was last updated on August 23, 2023.

Cookies Policy



By using our (, you consent to the use of cookies in accordance with this Cookie Policy. You will have seen an invitation to do so on your first visit to this website; although it is not usually displayed on subsequent visits, you may withdraw your consent at any time by following the instructions below.

Disable Indicators

Where St. Raphael’s setting the cookie offers an automatic deactivation tool for that cookie or those cookies, we indicate the name of that organization, the category of cookies it is setting and a link to its automatic deactivation tool. In all other cases, we indicate the name of the cookies themselves and their source as of the date of this Cookie Policy so that you can easily identify them and disable them if you wish using your browser controls.

If you do not agree to the use of cookies, please disable them by following the instructions for your browser at the following site (All About Cookies) or use an automatic disabling tool, if available. However, some services will not function as well if cookies are disabled.

After your initial visit to this website we may modify the cookies we use. This Cookie Policy will always tell you who is setting cookies, for what purpose and how to disable them if you check back from time to time.

What Types of Cookies are used by St. Raphael’s?

The categories of cookies used by St. Raphael’s and its suppliers are described below.

Strictly Necessary Cookies

These cookies are essential to enable you to navigate the website and access its functionalities. Without these cookies, the services you request (such as page navigation) cannot be provided.

Performance Indicators

We use analytical cookies to analyze how our visitors use our websites and to monitor website performance. This allows us to ensure a high-quality experience by personalizing our offering and quickly identifying and correcting any problems. For example, we may use performance cookies to track which pages are most popular, to establish which method of linking pages is most effective and to determine why certain pages receive error messages. We may also use these cookies to target items or services on the site according to their relevance to you based on your use of the website. We or our suppliers do not link the information collected by these cookies to your personal information.

Website Functionality Cookies

We use cookies to provide you with certain functionality. For example, to remember the choices you make (such as your username, language or region) or to recognize the platform from which you access the site and to provide you with enhanced and more personal functionality. These cookies are not used to track your browsing on other sites.

Targeting Indicators

Targeting cookies (or advertising cookies) collect information about your browsing habits and are used to better target advertising to you and your interests. They are used by services provided by third parties, such as the Like or Share buttons. The AddThis cookies mentioned above are also examples of targeting cookies. Third parties provide these services in exchange for acknowledging that you have visited our website.

When you use LinkedIn, Twitter or other available sharing buttons, you are directed to a page controlled by those companies, which may place cookies (including targeting cookies), and you will be subject to the cookie policies of LinkedIn, Twitter or other relevant websites, respectively.

Use of IP Addresses and Web Logs

We may also use your IP address and browser type to help diagnose problems with our server, to administer our website and to improve our service to you. An IP address is a numeric code that identifies your computer on the Internet. Your IP address may also be used to gather broad demographic information.

We may perform IP address lookups to determine the domain you came from (e.g., in order to get a better picture of our users’ demographics. Information from these types of cookies and technologies is not combined with information about you from any other source and will not be used to identify you.

Invisible Pixels in HTML E-mails and Webinars

Our marketing e-mails contain a unique campaign-specific “web beacon” that notifies us if our e-mails are opened and, combined with other technology, verifies clicks on links within the e-mail. We may use this information for a variety of purposes, including to determine which of our e-mails are of most interest to you, and to ask users who do not open our e-mails if they wish to continue receiving them. The pixel will be removed when you delete the e-mail. If you do not want the pixel to be downloaded to your device, you should choose not to click on the links we send you. This information may be linked to your personal identity.

Cookie Policy does not Cover Third-Party Websites

Please note that this Cookie Policy does not apply to, and we are not responsible for, the privacy practices of third-party websites that may be linked to or from this website.

Changes to the Witness Policy

We may update this Cookie Policy from time to time and we encourage you to review the policy from time to time to stay informed about how we use cookies. This cookie policy was last updated on August 23, 2023.